With the arrival of the new year and CCPA, I find myself reflecting on 2019 and the achievements of both our team and customers. We raised $5 million in our Series A round in July, added new employees at a dizzying pace, built new features into our product, and welcomed Restoration Hardware, Plexus Worldwide, Revolve, Drift, Crunchbase, Overstock, and dozens more customers into the DataGrail community.
In addition to these accomplishments, DataGrail’s greatest achievement is the recognition from our customers that our product delivers business value by reducing privacy risk and operationalizing manual processes. This week, we’re excited to announce that DataGrail has been named a ‘High Performer’ in G2’s Winter 2020 Grid Report for Data Privacy.
G2 reports are based entirely on customer reviews, and DataGrail is the only vendor in the space to achieve 100% satisfaction across the categories: meets requirements, ease of doing business, quality of support, and ease of admin. In fact, DataGrail users rate us 4 or 5 stars.
Part of what drives DataGrail’s high satisfaction score is our trust commitment in the sales and onboarding process. Our success stems from providing a solution to address the challenges facing companies in the Age of Privacy, so we work alongside customers to ensure that systems are correctly set up to handle privacy requests— eliminating errors and time-consuming processes.
Sarah G, Corporate Attorney, said in a review, “It's really a fantastic tool and has made compiling data for data requests all-out-easy and light for our small team to manage. All of the integrations are awesome, and they pull data SO quickly!” I greatly appreciate Sarah’s enthusiasm for our product, and I’m just as ecstatic to hear that our hard work over the past 18 months made a difference.
I’m incredibly thankful for the opportunity to work with all of our customers at DataGrail and their feedback on DataGrail’s G2 page motivates us, despite legacy competitors in the data privacy space who have more marketing dollars and larger sales teams. One aspect that I’m most proud of in this report is the high user satisfaction rating, in particular with regards to product ROI. 75% of DataGrail customers expect to see ROI on the product within 6 months or less, with 100% of surveyed customers estimating a payback within 12 months. We love to see that customers are deriving true business value from our product.
A few more kind words from our reviews:
“As far as the platform goes, I especially like how easy it has become to process data requests. I've got complete peace-of-mind and no worries that I may put the organization at risk due to human error or an overlooked request” — Colin, Senior Director of Content Marketing.
“We are working to comply with all the new consumer privacy laws coming out. DataGrail understands our unique situations. They are always there to talk through our ideas to better formulate them before presenting to stakeholders to fulfill the expectations of the laws” —Administrator in Retail.
"Out of the box integrations are really good… We enabled the integrations with just a few clicks for a number of common platforms including Salesforce” — Administrator in Consumer Services.
I’m beyond grateful for the opportunity to serve our customers and am thankful for the kind words shared in return. I eagerly await to see what 2020 holds for our team and the organizations we support. Thank you for working with us and for joining us on this journey.
About the Author: Daniel Barber is the CEO & Co-founder of DataGrail. In the Age of Privacy, DataGrail is the first and only platform purpose-built for sustained data privacy compliance - no coding required. Prior to DataGrail, Daniel led revenue teams at DocuSign, Datanyze (acquired by ZoomInfo), ToutApp (acquired by Marketo) and Responsys (acquired by Oracle). He also advises several high-growth startups including Chorus.ai, Outreach.io, and SignOnSite.