Employee Spotlight: Justine Vilain - Senior Customer Success & Implementation Manager

2fg5opqxsmddpldq7gla Kyle Schryver September 04, 2019
Employee Spotlight

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DataGrail’s Employee Spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

This week’s spotlight features Justine Vilain. Justine previously worked at AlphaSights London in the Legal & Compliance department before moving to a Customer Success Management role at Odoo. She brings to DataGrail an educational foundation in legal studies, specializing in data privacy and protection.

What excites you about joining the DataGrail team?

From day one of my legal studies, I have been passionate about data privacy. At the time, the EU was still in the process of figuring out data privacy and shaping the now-infamous GDPR. Regardless of how we feel about privacy, the GDPR as well as the US’ existing and forthcoming legislations impose huge challenges for companies across all industries. And, more than ever, leveraging a company’s human workforce to address this isn’t feasible.

DataGrail offers vital resources for companies to tackle these challenges, using technology and minimizing the risks associated with data requests. It’s really exciting to join the company at this stage of their growth while we continue to innovate and build an even stronger product and platform.

From a professional development perspective, DataGrail presents me the opportunity to look at data privacy through a new set of lenses — and more importantly — to shape its future. Further, the team made every effort to welcome me and involve me in all important business matters since day one.

Combining my legal and customer success experience, I’ll help our customers leverage our product to respond to increasing requirements and restrictions surrounding personal data processing.

What is your role at DataGrail, and how do you see yourself growing over the next 2 years?

I have joined DataGrail as a Senior Customer Success and Implementation Manager. The Customer Success team really acts as a partner of our customers to personalize their experience of the product, assisting them in complying with privacy regulations. From onboarding to continuous support, my mission is to ensure that all customers receive the best value of our product as an integral part of their own business.

The privacy landscape is a masterpiece in continuous evolution, and in the next 2 years, I’m looking forward to implementing new methods to further optimize business operations around privacy compliance while also contributing to DataGrail’s success story.

What has been your favorite project or challenge you’ve worked on in your career?

While completing my Master of Laws at the London School of Economics, I had the opportunity to publish my own chapter in a legal anthology that focused on the impact of new technologies on businesses. I worked alongside highly qualified experts and lawyers in the field, which was a unique and rare experience as a student. I decided to search and write on a new theory: the privacy right of businesses as legal persons. It was a fun experience to draft something more experimental and test the limits of our current legal framework.

What inspired you to study law, specifically data privacy and protection?

When I began my Law degree, social networks — such as Facebook and Twitter — were growing in Europe, and the first questions around the use of personal data were raised by the media and my law professors.

Given the unprecedented influence that social platforms were already having at the time, it was obvious that any connected person will share their personal information to the world. The legal impact and uncertain scenarios of these new networks grabbed my interest; I wanted to study and explore a “dynamic” legal environment that involves technology and businesses as well as any human on this planet.

If you could learn to do anything, what would it be?

I would love to speak as many languages as possible. There’s something special about connecting with someone in their native language. Having grown up in Belgium and Europe and educated in different languages, I already had a taste of that impact on personal and business levels.

What do you enjoy doing in your free time?

My favorite activities depend on the place I live in. In Belgium and London, you could find me exploring brunch places and the trendiest exhibitions (I am famous in my friend circle for compiling a list of my 40+ favorite brunch spots).

In San Francisco and around California, I spend most of my time outdoors. Hiking, (attempting) surfing, skiing, and exploring Napa wineries rhythm most of my weekends. As a former synchronized swimmer, the only let down is the temperature that NorCal beaches offer! I am also an avid traveler and have traveled to 29 countries across 4 continents.

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Justine and a patrol dog in Tahoe, CA

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