1. What Personal Data Does DataGrail Collect on the Platform?
Customers may subscribe to DataGrail’s newsletters or other offers by opting-in on the Platform and providing their name, company name and job title (as applicable), email address. Users can opt-out of marketing communications through the unsubscribe link in emails received.
Log file information is automatically reported by your browser each time you access a web page. Server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. Log-File data will be used for debugging purposes and to improve our products and services. Log-file data will be encrypted using AES-256 (or equivalent).
How You Can Control Advertising Cookies
Cookies are also utilized to deliver advertising on our site. Among other uses, they allow us to show more relevant advertising to people who visit the site by showing you ads that are based on your browsing patterns and the way you have interacted with our sites. You can find information about how to opt out of the cookies provided by our advertising partners here:
Google Ads & Google Tag Manager. Google Ads utilizes search engine marketing to serve ads to target audiences. Google Tag Manager tracks Flash cookies, and social networking applications. Please see Google’s Data Privacy and Security Policy for more information on their data collection and processing. You can use Ads Settings to manage the Google ads you see and opt out of Ads Personalization. To manage privacy settings for Flash cookies, see Adobe Flash Player Help.
Even if you opt out of cookies/ads personalization, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms. You can also manage cookies for any online advertising service via the consumer choice tools created under self-regulation programs, such as the US-based aboutads.info choices page or the European Union (“EU”)-based Your Online Choices.
2. Is Personal Data Collected by or Disclosed to Third Parties?
DataGrail does not sell Personal Data collected through your use of the Platform with any third party. Information is collected to facilitate the Services offered or for internal analysis relating to product improvements. Personal Data collected is processed by the following third parties to facilitate provision of the Services on the Platform as follows:
Social Plug-Ins. Users may optionally follow DataGrail Twitter and LinkedIn. Users should click on the hyperlinks for each site to review the applicable privacy policies for more detail about information collected and processed by these sites.
Drift. DataGrail utilizes Drift for automated chatbot support and conversational marketing purposes. Draft may collect a User’s name, contract information, IP address and cookies when a User opts to provide such information for customer support purposes. Personal Data is processed in accordance with the Drift GDPR Policy.
Amazon Web Servers. DataGrail hosts customer and services data through Amazon Web Services. Customers should click on the Amazon hyperlink for more information about their data collection and privacy policies.
Google Analytics. DataGrail utilizes Google Analytics to access anonymised and/or pseudo anonymised data to help us understand how our Services are used. Google Analytics is a web analytics tool that helps us understand how users engage with our Platform, so that we can review and improve our Services. Google Analytics provides a report to us with website trends without identifying the Personal Data of individual users. Platform usage is tracked using Google Analytics in accordance with Google’s Data Privacy and Security Policy. However, if you decide to withdraw your consent to such data collection, you may opt-out by installing Google Analytics Opt-out Browser Add-on.
Other Potential Third-Party Disclosures. Personal Data may also be disclosed to third parties (1) as required by law, such as to comply with a subpoena, or similar legal process; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or (3) if DataGrail is involved in a merger, acquisition, or sale of all or a portion of its assets.
We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for Personal Data unless otherwise prohibited by law.
3. How Does DataGrail Comply with the Children’s Online Privacy Protection Act and GDPR Regulations Relating to Children?
Only persons age 18 or older are authorized to create a DataGrail account. We do not knowingly collect Personal Data from anyone under the age of 18. If a parent or guardian becomes aware that his or her child (a) under the age of 16 in applicable EU Member Countries, or (b) under the age of 13 in the U.S. and applicable EU Member Countries, has provided us with Personal Data without their consent, he or she should contact DataGrail at email@example.com. We will delete such Personal Data from our files within a commercially reasonable time, but no later than required under the applicable law relating the child’s country of residence.
4. How Long Does DataGrail Retain Personal Data Collected?
Unless erasure is otherwise requested by a Customer, DataGrail will retain Personal Data as long as it is necessary to provide the Services. When a user’s account is terminated or expires, Personal Data collected through the Platform will be deleted in accordance with applicable law.
5. Applicable EU GDPR Notices
DataGrail is the processor of all Customer Data (as defined in the applicable Terms of Service), including Personal Data input by a Customer, and its Authorized Users, in connection with a Customer’s use of the DataGrail Services.
The Personal Data input by (a) visitors in general, and (b) Customer for purposes of establishing a commercial account with Customer, is controlled by DataGrail, Attention: Privacy Department, DataGrail, 164 Townsend Street Suite 12, San Francisco, CA 94107, U.S.A. You may contact us at any time by emailing us at firstname.lastname@example.org.
For applicable EU Users, we will only collect and process Personal Data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you, and “legitimate interests.” Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at email@example.com.
6. How Can I Review, Transfer, Restrict the Use of or Request Erasure of Personal Data?
IF YOU WOULD LIKE TO:
PLEASE EMAIL DATAGRAIL AT firstname.lastname@example.org. WE WILL RESPOND AS REQUIRED UNDER APPLICABLE LAW.
7. California Privacy Rights
In addition, California law permits California-resident Customers to request and obtain from DataGrail once a year, free of charge, certain information about their Personally Identifiable Information (as defined by California law) disclosed to third parties for direct marketing purposes in the preceding calendar year (if any). If applicable, this information would include a list of the categories of PII that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. All of our Customers, regardless of their U.S. residency or country of domicile shall have the right to request and obtain a copy of such information in accordance with applicable law.
DataGrail shall provide a copy of requested Personal Data in a structured, commonly used and machine-readable format. Customers shall have the right to transmit such Personal Data to another service provider without restriction in accordance with applicable law.
8. What is DataGrail’s Security Policy?
We have implemented reasonable administrative, technical and physical security measures to protect your personal information against unauthorized access, destruction or alteration.
All data is securely encrypted utilizing AES-256-bit encryption. Please review the AWS Cloud Security Policy for more information on AWS’ security practices. DataGrail utilizes only PCI-DSS compliant third party payment processors to ensure the security of your personal information. Users should review Stripe’s Security Policy for more information on their security practices.
9. How Does DataGrail Respond to “Do Not Track” Signals?
“Do Not Track” is a feature enabled on some browsers that sends a signal to request that a web application disable its tracking or cross-Platform user tracking. At present, DataGrail does not respond to or alter its practices when a Do Not Track signal is received.
10. For EU and Swiss Individuals: Privacy Shield Notice for Personal Data Transfers to the United States
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, DataGrail is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to email@example.com. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice or opt-in choice for sensitive data before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to firstname.lastname@example.org.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
DataGrail’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, DataGrail remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless DataGrail proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, DataGrail commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact DataGrail by email at email@example.com. or via post at:
Attention: Privacy Department
164 Townsend Street, Suite 12
San Francisco, CA 94107
DataGrail has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumersfor more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
12. Additional Questions?
If you have any additional questions about our practices, please contact DataGrail as follows:
Attention: Privacy Department
164 Townsend Street, Suite 12
San Francisco, CA 94107
By Email: firstname.lastname@example.org.